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Episode Summary
Your plan for next year calls for growth, but every decision still comes back to you. Coming out of the Owner’s Summit and into Q4 planning, I’m revisiting my conversation with Joel Trammell from Episode 422. We start with how the CEO job changes as a company grows and why your team needs decision criteria instead of your answer to every problem. Your ownership goals give that work direction: what do you want from your time, cash flow and wealth? Joel connects those goals to the value the business must deliver to customers and employees, then turns a three-year plan into quarterly commitments. Every department needs to predict where it’s going, not just report what happened. We also get into why a great department head needs training to become a CEO, how to decide whether you want that job, and what to look for in someone who does. The business can be a good investment even when you’re tired of running it. Before you put another growth target in the plan, who will do the CEO’s work?
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Top 10 Takeaways
- As your company grows, the CEO’s job shifts from solving today’s problems to managing the future.
- Give your team decision criteria so every operating decision no longer needs your approval.
- Clarify your ownership goals before asking a CEO to decide where the business should go.
- Every major CEO decision trades resources among customers, employees and the people who own the business.
- Your long-term plan needs customer and employee goals alongside its revenue and profit targets.
- Agree on quarterly outcomes so you can oversee the company without taking back everyone’s job.
- Ask every department to predict results, not just report what it has already done.
- Success running one department doesn’t automatically prepare someone to run the whole business.
- Define the CEO’s actual job before deciding whether you want to keep doing it.
- Look for a CEO who is curious about the whole business and willing to learn.
Sound Bites
“Every single decision will ripple through time, cashflow, or equity.” — Ryan Tansom
“Customer quits, customer causes a problem, we fire drill. Employee quits that we thought was a good employee, fire drill. But there’s no strategic approach to either one of those groups.” — Joel Trammell
“If you want to be the VP of sales, hire a CEO and go be the VP of sales.” — Joel Trammell
“The CEO’s the generalist. I gotta know just enough about each area to be able to evaluate and hold accountable the executives in that area. But I don’t need to be an expert on anything.” — Joel Trammell
About Joel Trammell
Joel Trammell is a CEO educator, entrepreneur and co-founder of CEO-S. He is the author of The CEO Tightrope and co-author, with Sherif Sakr, of The Chief Executive Operating System. He built two companies to nine-figure exits and now teaches leaders how to define and perform the CEO role. This conversation was his third appearance on the show.
Resources Mentioned
- Managing the Future. Joel’s writing on the CEO role.
- The Chief Executive Operating System and The CEO Tightrope. Joel’s books; The Chief Executive Operating System is co-authored with Sherif Sakr.
- CEO-S and the CEO Masterclass. Current information on the training discussed in the interview.
- CEO-S Software. The goal-setting and forecasting platform associated with Khorus.
- Ask Joel. The AI question tool Joel mentions near the end of the conversation.
- Brandon Henry, Mosaic Advisors. Referenced in our discussion of ownership and clear expectations.
- EOS. The business operating system referenced in my original closing.
Related Episodes
- Episode 251: What Does It Take to Be a Good CEO? My first conversation with Joel about defining and evaluating the CEO role.
- Episode 371: The Chief Executive Operating System. My second conversation with Joel about putting the role into practice.
- Episode 405: Breaking Founder Dependency with Mike Frommelt. Assessing, recruiting and integrating a CEO.
- Original Episode 422. The original release of this conversation.
Guest Contact
Joel Trammell, CEO educator and co-founder of CEO-S.
Connections to Your Ownership Work
- Milestone 25: Role Transition: define the CEO work and the role you want to hold.
- Milestone 01: Time & Role Goals: establish the time and involvement you want from ownership.
- Module 3: Owner’s Playbook: connect ownership direction to the company plan and continuing reviews.
- Milestone 19: 3 Functional Leaders: develop the functional leadership that supports the CEO.